Americana Conference Resort Spa Waterpark — Amusement Park in Niagara Falls

Reviews of Americana Conference Resort Spa Waterpark

• Diego

  Added 2016.01.02

  This location lacks customer service and is in need of some quality training for there management team. I had encountered an incident with a water park staff member that i brought to the attention of there management staff. There response was unbelievable instead of investigating the situation they began telling why this was not possible and indirectly stated that I was lying. There management team spent so much time telling how this was not possible then stating that they did not want to have any problems and for me to continue swimming. I left that conversation feeling as if I had just been profiled as a liar and someone who causing problem's not a customer who had decided to bring her family to stay at there location for Family day. When I asked the manager for her name she stated no, I could have the business card of the owner. No name badge. Overall I suggest if you are looking to enjoy both facilities and relationship with staff find another location as they are not concerned about having you as a repeat customer. Success and customer satisfaction should always be number one!
• Julian

  Added 2015.04.16

  I think the only downfalls, are if you stay in a room close to the arcade/pool area don't expect to go to sleep before 10pm, as the sound from the arcade and people going by drifts into the room. The kids can be loud there. Also the arcade can use a little updating. The games seemed boring even for my 8 year old grandson. Still a very nice getaway. Would recommend for a family to share some laughs and good times.
• Emily

  Added 2014.07.09

  We had a little over night stay here. What a great place for a family outing. Nice and clean comfy rooms with better then I expected size for a room. The bunk beds were pretty cool as well for kids. The staff was very pleasant and great to talk to. Was easy finding our way around the building. There are also many restaurants and even a grocery store near by if you wanted to stock up the fridge.
• Samantha

  Added 2014.03.25

  The place was wonderful. Went there to check out a venue awhile ago and loved the ballroom. Erin was lovely and bought us lunch and went over the packages with us. She was super friendly and easy to talk to. I hear great things about the watermark too! Long line at the check in but it moved quickly.
• Emily

  Added 2014.03.07

  Easy check in and out. Visited with my husband, our 2 year old and newborn. We got the superior double queen room. It was great to have extra space as we were provided a pack and play free of charge from the hotel. Room was nice and renovated. Could have been cleaner. Staff is very customer friendly. Looking to dispose a dirty diaper because we didn't want our room to stink, and a staff member took it off our hands (literally). We brought our own breakfast foods and snacks, having a fridge in the room was great. Our room was close to the water park, room 120 so we did hear constant noise in the hall from families coming and going. The water park was perfect for our son, he had ac blast. They have a splash pad area, wave pool, two body slides, two tube slides and a baby area with swigs slides and shallow water. Life guards on duty. We had a cabana rental which was great to relax watch our own tv, own fridge, large towels and made breast feeding convenient and private. I would definitely recommend this hotel and would love to return with our boys.
• Charles

  Added 2013.09.30

  The hotel staff was very friendly and accommodating. We actually drove through a blizzard to get there, and they allowed us an early check in at no additional charge. The room was spacious and clean, but the bedding was not very comfortable, I would suggest anyone bring their own pillows. There is also no courtesy toiletries, so make sure to pack your own. The water park is on the smaller side, but was clean and well staffed. The slides they do have are pretty fun. The towels provided are just gym towels, so if you have room, bring your own towels as well. We enjoyed our stay, and would go again.