Smart Stays Inc — Travel Agency in Niagara Falls

Reviews of Smart Stays Inc

• Sean

  Added 2015.06.25

  Attempted to stay with them in October of 2016. Booked my trip 6 months in advance and was called about 2 weeks out to say they had overbooked my condo and were offering me a larger one. I said that I would rather keep the smaller one and they said that was fine, they would move the other family. Get to Niagara and head to our condo. They had moved us without telling us. We were in a bad section of town with prostitutes on the corner so I refused to stay. Called their office and they set us up in another house but it was 30 minutes away from Niagara. We checked the house out and while it was nice it was much too far away (plus had no working phones or wifi). We ended up staying at the Radisson for the week. Spent close to the same to stay there and had a wonderful time. I typed up a huge review and posted to Google. Was contacted by one of the main folks and they apologized profusely and told me they would credit my account for a future stay. Well, I emailed them to set up my next vacation to Niagara. They offered me a condo for $759 plus my $685 credit. Um, no thanks. They said they would work with what I needed after all my trouble last year and would get back in touch. That was 4 months ago. I have since given up and booked elsewhere. Please stay away from this company.
• Nathaniel

  Added 2014.12.02

  The customer service experience was wonderful! I dealt with both Brittany and Christine and they were both knowledgeable and courteous. They took the time to repeat the information back to me to make sure I understood anything and everything with respect to the home and contract. They were efficient and friendly while addressing all my inquiries.
• Samuel

  Added 2014.11.30

  Be very careful when booking them, they pulled out booking with 80 days to go before our wedding leaving us with no acceptable accommodation on one of the busiest weekends of the year. They were more than happy to proceed a refund and rent the place out to someone for a higher rate. You're better off using Air Bnb as these guys will drop you without any compensation and the owner has a real attitude problem.
• Justin

  Added 2014.11.16

  The house was beyond amazing!! It was immaculate and well maintained and well equipped with more than what you will need during your stay. We had a wonderful time with our friends and did not want to leave the house. The amenities and comfortable bedding gave us a feeling of being right at home.
• Aiden

  Added 2014.07.15

  Looking forward to booking a vacation home again with Niagara Smart Stays very soon!!
• Landon

  Added 2014.03.31

  Both the adults and children enjoyed their time at the home constantly commenting on its cleanliness and roominess. I have already recommended Niagara Smart Stays to family and friends. I describe it to them as the home away from home :)
• Gabriel

  Added 2014.03.19

  As others have said they try to SCAM your deposit money. Read through the reviews. We booked a cottage for 3 days and they tried to take pictures and show airbnb that it was dirty but airbnb sided with us. On top of the $200 cleaning fee they wanted another $500 from our deposit. DO NOT STAY WITH THEM IF YOU WANT TO KEEP YOUR MONEY
• Julian

  Added 2013.10.17

  We had a great experience booking through Niagara Smart Stays! We stayed at a Waterfront Cottage and property was exactly as described. We were traveling with 4 adults and 7 kids and Mike's team did a great job finding us a perfect property (and cheaper than I was getting on other sites!). Check in information provided was excellent as well. There was some confusion around a sale they had going for tax free days. One customer service rep told me it was if you booked on Wednesdays or Thursdays for the deal - come to find out it was only Thursdays (and I booked on a Wednesday). But they said they would honor the sale since I was given misinformation. However, it has been a month since they said they would refund my money and it is still processing. And to get my deposit refund it can take up to 3 weeks which I feel is a little long. Overall, I would definitely recommend booking through them!
• Austin

  Added 2013.09.21

  We just stayed at the Niagara Falls Family Vacation Home. We booked our home with Niagara Smart Stays. This is probably our 3rd time to book a vacation home with Niagara Smart Stays.
• Elijah

  Added 2013.08.22

  Edit: I just read Natalie's review below and this is so similar to what happened to me. Stay away from them if it's an important occasion, it's just not worth the risk.